Custom Object Page Not Loading For Non Admin Users A Blank Page Shown (Doc ID 2145155.1)

Last updated on JUNE 21, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts

ACTUAL BEHAVIOR
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For the users who are provisioned with custom roles, the Search page for Promotion Program under Account is not loading. It is a blank page.
The functionality is working fine for the Sales Administrators though.
For the users with custom roles, all access (except deletion) has been assigned under security tab.


EXPECTED BEHAVIOR
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If the user has permissions, he/she should be able to access the Search page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a custom role
2. Assign a user with this custom role.
3. On the Custom Object "Promotion" -> security policy, assign the Role with Security permissions -> Create, View, Update, View All, Update All
4. Login with the user who has this custom role assigned
5. Go to Accounts -> Promotions -> Search for promotions.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use promotions on accounts

Cause

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