Custom Object Page Not Loading For Non Admin Users A Blank Page Shown

(Doc ID 2145155.1)

Last updated on JUNE 21, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts

For the users who are provisioned with custom roles, the Search page for Promotion Program under Account is not loading. It is a blank page.
The functionality is working fine for the Sales Administrators though.
For the users with custom roles, all access (except deletion) has been assigned under security tab.

If the user has permissions, he/she should be able to access the Search page.

The issue can be reproduced at will with the following steps:
1. Create a custom role
2. Assign a user with this custom role.
3. On the Custom Object "Promotion" -> security policy, assign the Role with Security permissions -> Create, View, Update, View All, Update All
4. Login with the user who has this custom role assigned
5. Go to Accounts -> Promotions -> Search for promotions.

The issue has the following business impact:
Due to this issue, users cannot use promotions on accounts


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