SUI Global Search Returns Nothing (Doc ID 2145288.1)

Last updated on JULY 17, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms





The Global Search returns no values. Customer has tried using the beginning of a customer name, the end of customer name, and wildcard characters but we always get an error message

ERROR
FND-6602 The search cannot be completed. Try again with more search terms.

STEPS
The issue can be reproduced at will with the following steps:
1. Login to Oracle Sales Cloud
2. Search using Global Search
3. Getting an error.

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot use global search.

Cause

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