Mobile Account Status Slow/Not Loading list of values

(Doc ID 2145512.1)

Last updated on JUNE 09, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Mobile Sales App

ACTUAL BEHAVIOR
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Mobile Account Status Slow/Not loading for user

When user clicks on Account Status in the Mobile App, it does not load, the indicator just spins. If it eventually loads, it is after several minutes.
Replicated this on another iPhone, and in Mobile emulator (ZmsMore interface).

EXPECTED BEHAVIOR
-----------------------
Account status dropdown should show up

STEPS
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The issue can be reproduced at will with the following steps:
On the mobile app, select an Account > click Account status -> LOV does not populate/too slow

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot edit Account status on Account

Cause

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