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Unable To Create SiteWand Account From Manage Accounts in SiteWand (Doc ID 2146236.1)

Last updated on NOVEMBER 16, 2017

Applies to:

Instantis EnterpriseTrack - Version 15.2.0.0 and later
Instantis EnterpriseTrack Cloud Service - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When logged into the server Manage Accounts screen, the user is trying to create new accounts. The user fills in the information next to Create (Account name, password twice, email twice, and time zone), then clicks on Create. After clicking Create, it just brings the user back to the login screen and nothing is created.

Cause

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