Foreign Language File Name Do Not Show up Correctly When Downloading from Quote

(Doc ID 2146397.1)

Last updated on JULY 06, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 and later
Information in this document applies to any platform.


When downloading an attachment with foreign language characters as file name from a quote, the name is not showing up correctly even though it was correct when uploading the file. This has been tested in Korean, Chinese, German and French.

Here are the step to reproduce:

  1. Go to a quote, and attach the file with foreign language character in the name to a File Attachment type attribute. The title is still showing up correctly at this point. See image below.
  2. Save the quote.
  3. Then click on the attachment to download it. The file name is not showing up correctly. See image below.


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