R11: Unable To Open Employee Contacts From Person Management (Doc ID 2146399.1)

Last updated on DECEMBER 10, 2016

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Global Human Resources

ACTUAL BEHAVIOR
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R11 : Unable to open employee contacts from person management

we are Unable to open employee contacts directly from person management. This functionality is working fine in R10 pod. When we select the contact a page opens which is blank and does not show any thing even after 4-5 minutes.

EXPECTED BEHAVIOR
-----------------------
Expected to open the contact by clicking from search results of person management.
 
STEPS
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The issue can be reproduced at will with the following steps:
1. Navigator -> Person Management
2. Search for person who is not an employee, but a contact.
3. Click on person
4. See that blank page opens.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, cannot open employee contacts directly from person management.

Cause

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