Uploading Email Templates Fails With Errors About Missing Files

(Doc ID 2146675.1)

Last updated on DECEMBER 22, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.


Attempting to upload a template on the email settings fails with the following errors:

The issue can be reproduced at will with the following steps:
- Access https://<adminhost>/occs-admin/
- Click on Settings
- Click on Email Settings
- Click on "Abandoned Cart" for expand it
- Click on "Download Current Templates" for download the current template
- Unzip the template
- Re-zip without doing changes
- Try upload the email template
- See the error in screen.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms