Stuck Threads Causing Professional Client Login Errors and Web Client Saving Issues (Doc ID 2147197.1)

Last updated on JUNE 20, 2016

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.4.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to the Professional Client or save data in the Web Client,
the following error occurs.

ERROR
-----------------------
Pro Client Error: Invalid Username or Password.

The Web Client will end the user's session without saving the changes.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Attempt to login to the Pro Client.
Attempt to save data changes in the Web Client.

Cause

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