Error During Customer Creation - Too many matching records found (Doc ID 2147239.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

When attempting to create/edit a customer in Classic UI, the following warning occurs.

WARNING
-----------------------
Too many matching records found. Specify additional criteria to limit the number of records.

In SUI, there is no issue.
The warning from the CUI doesn't affect the flow - they can create/edit customers still, but the warning it's just thrown each time.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator - Billing - Manage Customers/Create Customer

Cause

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