Sales Stage is a read only text field in Outlook instead of dynamic choice list (Doc ID 2147258.1)

Last updated on JUNE 07, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
Opportunity - Sales stage

The standard field "Sales stage" is declared as updatable in Application composer -> Sales application -> Opportunity -> Fields -> SalesStageId. It appears as List of values in the web interface, but it is disabled (does not appear as LOV) in Outlook.


EXPECTED BEHAVIOR
-----------------------
Customer needs "Sales stage" field to be updatable in Outlook

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Define sales stage list of values
2. In Outlook it appears as greyed out field, but in SUI it is updateable list of values

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot update sales stage in outlook

Cause

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