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Engagement Engine, RightNow Chat: Page Variables Are Not Populating Into Workspace When Using Single Page Application (Doc ID 2147284.1)

Last updated on AUGUST 13, 2018

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Rules Engine

ACTUAL BEHAVIOR
---------------
Not all variable data populating in chat window

EXPECTED BEHAVIOR
-----------------------
All data should populate

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Launch chat on a page that is NOT the first page chat shows up on.
2. Agent takes chat and checks variable data

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see all customer data

Cause

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