Contacts Of Type "Customer" Can Not Find In The Account (Doc ID 2147432.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

In SUI:
Customer has created a "Contact".
Customer has set the "Contact" to "Type" = "Customer"
Customer goes to the Opportunities page and picks an Opportunity.
Customer goes to Account sub-tab.
Customer searches for an Account to associate with the Opportunity.
Customer searches for the Contact that was created earlier.
Customer finds the Contact.
Customer goes to the Accounts page
Customer searches for the same Contact
No results.

Why does the customer find the Contact in the Opty>Accounts search but not the Accounts search?
 

Solution

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