Errors '500--Internal Server Error' and 'ORA-28000: the account is locked' When Connecting to P6 Web
(Doc ID 2147715.1)
Last updated on MARCH 22, 2022
Applies to:
Primavera P6 Enterprise Project Portfolio Management - Version 8.4.0.0 and laterPrimavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.4.0.0 and later
Information in this document applies to any platform.
Symptoms
When connecting to the P6 Web login page, the following error occurs:
Error 500 - Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.
The following errors can also be found in the P6WebAccess.html log file:
org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is java.sql.SQLException: Establish connection error.
...
Caused by: java.sql.SQLException: ORA-28001: the password has expired
org.springframework.jdbc.CannotGetJdbcConnectionException: Could not get JDBC Connection; nested exception is java.sql.SQLException: Establish connection error.
...
Caused by: java.sql.SQLException: ORA-28000: the account is locked
The issue can be reproduced at will with the following steps:
- Navigate to the P6 Web URL in browser.
- View the first error.
- View other errors in the P6 EPPM log file.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |