Shortened Links Redirect to the Root Redirect

(Doc ID 2147795.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


Issue with links created in Publish with custom domain setup. When customer adds url in to a post, the shortened link that is created is redirecting the links to the root redirect setup in the custom domain, rather than the intended endpoint.

Links would redirect to the correct URL (intended endpoint).

The issue can be reproduced at will with the following steps:
1. Create post with link and other necessary details.
2. Publish post.
3. Click the shortened link and verify it is not redirecting to the intended location.

The issue has the following business impact:
Due to this issue, users cannot use publish to create posts with URLs.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms