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Shortened Links Redirect to the Root Redirect (Doc ID 2147795.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Issue with links created in Publish with custom domain setup. When customer adds url in to a post, the shortened link that is created is redirecting the links to the root redirect setup in the custom domain, rather than the intended endpoint.

EXPECTED BEHAVIOR
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Links would redirect to the correct URL (intended endpoint).

STEPS
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The issue can be reproduced at will with the following steps:
1. Create post with link and other necessary details.
2. Publish post.
3. Click the shortened link and verify it is not redirecting to the intended location.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use publish to create posts with URLs.

Cause

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