Search And Select Results Box Cannot Manually or Dynamically Expand (Doc ID 2148372.1)

Last updated on JUNE 23, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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When looking at the search display results section of DCL Customer Account and DCL Dealer, it is not displaying Name, Address1, City, State, and Country in a wide screen format.

EXPECTED BEHAVIOR
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 Users are expecting to see search results without scrolling to right.

STEPS
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The issue can be reproduced at will with the following steps:
1. Click to do a search of a DCL field
2. A pop-up will appear with search results
3. Notice that it displays at a fixed width, even if there are additional fields to the right. You need to scroll to see them.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot easily see the data that is displayed further to the right. They need to scroll, which makes it difficult to easily identify which account has which address data.

Cause

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