Request to Provide Notifications in SRM When a User or Team is Assigned a Message

(Doc ID 2148469.1)

Last updated on AUGUST 10, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


Problem Summary
Provide notifications in SRM when a user/team is assigned a message.

Problem Description
Customers would appreciate being notified when they are assigned a message via SRM, as it cuts down email count, especially if multiple messages are being assigned for a team per day. Additionally SRM Mobile app to support Push notifications when an user is assigned a task in the Workflow



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