Message "Twitter Returned An Error" Appears When Trying to Reply to a Tweet in Engage (Doc ID 2148618.1)

Last updated on SEPTEMBER 08, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : Engage

The user has all access to the bundle and has tried on different browsers to reply to a tweet, but an error in red appears below the message content.

ERROR
-----------------------
"Twitter returned an error. Please try again in a few minutes."

STEPS
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The issue can be reproduced at will with the following steps:
1. go to Engage for Twitter channel > open message
2. write an answer and click on the Reply button
3. error message appears in red at the bottom of the message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot reply to tweets from Engage.

Cause

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