Export File Of A List Of Accounts Can't Be Read In Excel (Doc ID 2148918.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

Getting an error from Excel when exporting a file from a list of Accounts

ERROR
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The file format and extension of 'Accounts.xls' don't match. The file could be corrupted or unsafe. Unless you trust its source, don't open it. Do you want to open it anyway?

STEPS
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The issue can be reproduced at will with the following steps:
1. SUI > Sales > Accounts
2. Search for a list of Accounts
3. Click Actions > Export List
4. Chose to open the file and Excel will display error opening the file
5. Click "Yes" to open the file and it is good.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are getting an error message that may confuse or mislead them.

Cause

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