Request Ability to Archive All When in All Channels View in Engage (Doc ID 2149057.1)

Last updated on JULY 04, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal


Problem Summary
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Ability to Archive All when in the All Channels View in Engage

Problem Description
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When customers have high volume of Unread messages, it is best practice to apply the Archive action to those messages, specifically those which have already been read in the native platform. Currently, the only way to incorporate "Archive All" instantly is to navigate to a specific channel. Otherwise, when in All Channels, users have to select the checkbox next to the message itself, which with infinite scroll in play, is time consuming.



 

Solution

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