Information about Author Country & Location fields from Facebook in topic (Doc ID 2149225.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Listen and Analyze

ACTUAL BEHAVIOR
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The topic is not set to exclude messages from authors located in a certain location.
When downloading snippets to a csv file, the fields "Author Country" and "Author Region" are empty, though some authors from Facebook have this information set as public and is from the location of interest.


STEPS
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The issue can be reproduced at will with the following steps:
1. go to Bundle > Listen & Analyze > analyze topic and review results
2. download the snippets and see that the message from user Teresa Ramos (who has public location set to Córdoba, Argentina) is not showing anything in the "author country" and "region country fields

Cause

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