EPM Automate 'Copy snapshot from instance' not working Error: "Service Unavailable or command not supported by service" (Doc ID 2149791.1)

Last updated on JUNE 27, 2016

Applies to:

Oracle Planning and Budgeting Cloud Service - Version 15.07.46 to 16.04.60 [Release 15.0 to 16.0]
Information in this document applies to any platform.

Symptoms

1) EPMAT-11:Service Unavailable or command not supported by service

 

The debug output shows (-d > debug.txt 2>&1 options, see debug.txt for detail)

 

2016/06/10 11:33:00:468 CEST [DEBUG] DefaultHttpParams - Set parameter http.method.retry-handler = com.hyperion.epmctl.client.util.HttpRetryHandler@4e1d422d
{RequestManager.generatePostMethod()}{: PARAM - }dom:eonrevenueforecasting
Exception in launchMigration of com.hyperion.epmctl.client.processaction.actions.CopySnapshot Root Exception is : java.lang.IllegalArgumentException: Arguments to addParameter(String, String) cannot be null
at org.apache.commons.httpclient.methods.PostMethod.addParameter(PostMethod.java:268)
at com.hyperion.epmctl.client.util.RequestManager.generatePostMethod(RequestManager.java:166)
at com.hyperion.epmctl.client.processaction.actions.CopySnapshot.launchMigration(CopySnapshot.java:90)
at com.hyperion.epmctl.client.processaction.actions.CopySnapshot.processRequest(CopySnapshot.java:49)
at com.hyperion.epmctl.client.processaction.ProcessAction.process(ProcessAction.java:25)
at com.hyperion.epmctl.client.processor.EPMCTLProcessor.execute(EPMCTLProcessor.java:179)
at com.hyperion.epmctl.client.processor.EPMCTLProcessor.main(EPMCTLProcessor.java:105)

Exit Method processRequest of class com.hyperion.epmctl.client.processaction.actions.CopySnapshot
EPMAT-11:Service Unavailable or command not supported by service. Root Cause :Arguments to addParameter(String, String) cannot be null

 

AND

 

2) HttpConnection - An error occurred while reading from the socket, is appears to be stale <java.net.SocketException: Socket Closed>java.net.SocketException: Socket Closed

 

 

The debug output shows  (-d > debug.txt 2>&1 options, see debug.txt for detail ) 

2016/06/10 18:10:26:175 CEST [DEBUG] HttpConnection - Releasing connection back to connection manager.
Status Code: 200 and response: {"links":[{"data":null,"action":"GET","href":"https://abcd-test-xyz.pbcs.em2.oraclecloud.com/interop/rest/v1/services/PBCS/copysnapshot/1465575005467","rel":"self"}],"status":1,"items":null,"details":"Copying snapshot from source instance failed."}
Exit Method processRequestAndStatus of class com.hyperion.epmctl.client.processaction.actions.CopySnapshot
Exit Method getStatus of class com.hyperion.epmctl.client.processaction.actions.CopySnapshot
Exit Method processRequest of class com.hyperion.epmctl.client.processaction.actions.CopySnapshot
EPMAT-1:Command Failed to execute. Copying snapshot from source instance failed.. Root Cause :Copying snapshot from source instance failed.

Cause

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