Tweet initiation record is created on FaceBook DM reply when in Engage (Doc ID 2149945.1)

Last updated on JUNE 15, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Engage

ACTUAL BEHAVIOR
---------------
FaceBook message thread in ENGAGE is tagged with note "direct message initiated from Tweet" when sent to services.


EXPECTED BEHAVIOR
-----------------------
Note mentioned above should be seen only with Twitter Direct Messages and not Facebook message thread


Cause

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