Outbound Email Sent From Outlook Is Not Reflected In OSC on Contacts of type Customer or Prospect (Doc ID 2150055.1)

Last updated on JUNE 17, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Goal

When sharing an email with the Sales Cloud a new Task is created but it is not linked with the Contact of type Prospect or Customer.
 

Solution

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