Geotargeting is Not Displaying Correctly in Review Panel

(Doc ID 2150065.1)

Last updated on JUNE 21, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.


On : NA version, Publish

Selected country for geotargeting not showing in review mode.

User created and scheduled individual Facebook & LinkedIn posts in Publish. In both posts the customer has added 'Indonesia' as a segmentation country in the Geotargeting tab. Once the customer goes to the overview of all the posts in publish, selects one, and looks at the review panel, the geotargeting section appears as 'Everywhere' rather than the specific location.

Grid review panel should show where the post is targeting to.

The issue can be reproduced at will with the following steps:

Publish / Create Content / Select Geotargeting region / Save Post / View Post Details in Publish Grid (see EVERYONE rather than specific region). Alternatively, visit post in grid / select full edit / see geotargeting shows correct location.

The issue has the following business impact:
Due to this issue, users cannot ensure that geotargeting is functioning properly.


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