Territory Proposal in Pending Activation status (Doc ID 2150109.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : NA version, Territory Management, Quotas

A territory proposal is not running, it is stuck in pending activation status, though the activation date has passed.
The proposal appears in status Pending activation with Activation Date as yesterday 

ERROR
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Territory Status in Pending Activation, no error

STEPS
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The issue can be reproduced at will with the following steps:
1. go to "Manage Territory Proposals" > click Create a new proposal > Set up a new territory proposal
2. Set the activation time and date > Save proposal
3. click Activate > it shows Pending activation
4. Time and date passed and the proposal is still pending when it should be completed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot activate the new territory proposals.

Cause

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