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McAfee Gateway Is Blocking External API Requests (Doc ID 2150919.1)

Last updated on JUNE 11, 2021

Applies to:

Mobile Cloud Service - Version 16.1.3 and later
Information in this document applies to any platform.

Goal

Any call to an external API from within the mobile backend returns this message:
{
  "message": "Custom Code Problem in callback: SyntaxError: Unexpected token <"
}

Examining the logs, the following was found inside a large HTML document from McAfee Gateway:

     

The procedures in Knowledge Base <Note 2135236.1> about how to allow a server was followed.

What is the cause of this problem?

Solution

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