AR Adjustments Do Not Retain The Company Code After Changing it to a New Company Code

(Doc ID 2151000.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : NA version, Billing - Transactions

ACTUAL BEHAVIOR
---------------
User Goes to Navigate/Receivables/Billing. Completes an invoice, selects Action/Manage Adjustments. In the adjustment, user selects Miscellaneous Adjustment, Line Item, enter the amount that will be adjusted. User then changes the account distribution from the default values. Once the new account code combinations are selected, the user submits the adjustment. However, the Transaction distribution defaults back to the original parameters and not the ones selected or edited by the users.

EXPECTED BEHAVIOR
-----------------------
After changing the distribution it should remain changed not revert back to the original

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator>Receivables>Billing
2. Manage Transactions
3. Search for Transaction that needs to be adjusted
4. Click Actions>Manage Adjustments
5. Enter Adjustment required fields and change distribution
6. Save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change the distribution on the adjustment.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms