Unlocking Users Via the Cloud Administration Application is Failing with Error 'User(s) Unlock Operation Failed' (Doc ID 2152034.1)

Last updated on JULY 01, 2016

Applies to:

Primavera Unifier Cloud Service - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When an Oracle Cloud Customer Administrator attempts to Unlock users with the Cloud Administration Application, they receive a message: "User(s) Unlock Operation Failed.  Some/All of selected users could not be Unlocked."

To reproduce the issue:

  1. Log into the Cloud Administration Application
  2. Highlight the user that is Locked
  3. Click "Unlock"
  4. Receive error message.
  5. If the Administrator tries again later, they may be able to successfully unlock the user.

 

Cause

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