TEE Passport - Triggered Service Request Does Not Get A Pop-up (Doc ID 2152073.1)

Last updated on JUNE 21, 2016

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 12C and later
Oracle Taleo Platform Cloud Service - Passport Framework - Version 12C and later
Oracle Taleo Platform - Passport Framework - Version 13C and later
Information in this document applies to any platform.

Symptoms

 With a TEE Passport service that receives a URI in the provider's new request acknowledgement, two different behaviors are observed depending upon how the service is requested.

Scenario 1: Manually Requested Service
In the Recruiting submission screen, More Actions > Request Service results in a pop-up populated by the service's provider where the user enters information.

Scenario 2: Triggered Service
There is a CSW step/status configured to request the service automatically. A user moves the candidate's CSW into the step/status and the service's request is submitted. However, there is no pop-up.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms