Passport: "Flow type Must Be Selected" Error For GIS (Doc ID 2152159.1)

Last updated on AUGUST 26, 2017

Applies to:

Oracle Taleo Recruiting Cloud Service - Version 14B and later
Oracle Taleo Platform Cloud Service - Passport Framework - Version 14B and later
Information in this document applies to any platform.

Symptoms

Passport (OVI) Service: General Information Services, Inc. (GIS)   (a Recruiting background check service)

Setting the GIS service status to Active in Recruiting Administration fails with a Flow Type error.

STEPS:
1.  Configuration > Taleo Recruiting Administration > Screening Services 
2.  Click on the service for GIS to get into the service's settings/details page
3.  Near the top, click the Activate button (if the button says Deactivate the service is already active)

RESULT:
The service status fails to change to Active.  Instead there is an error: The action cannot be completed. The field: "Flow Type" is mandatory. 

Changes

The LUDs FlowTypeConfig, a LUDs required by the GIS service, had been inadvertently deleted in Recruiting Administration.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms