Passport: "Flow type Must Be Selected" Error For GIS

(Doc ID 2152159.1)

Last updated on APRIL 20, 2018

Applies to:

Oracle Taleo Platform Cloud Service - Passport Framework - Version 14B and later
Oracle Taleo Recruiting Cloud Service - Version 14B and later
Information in this document applies to any platform.

Symptoms

Passport Service: General Information Services, Inc. (GIS) (a Recruiting background check service)

Setting the GIS service status to Active in Recruiting Administration fails with a Flow Type error.

STEPS:
1. Configuration > Taleo Recruiting Administration > Screening Services
2. Click on the service for GIS to get into the service's settings/details page
3. Near the top, click the Activate button (if the button says Deactivate the service is already active)

RESULT:
The service status fails to change to Active. Instead there is an error: The action cannot be completed. The field: "Flow Type" is mandatory.

Changes

The LUDs FlowTypeConfig, a LUDs required by the GIS service, had been inadvertently deleted in Recruiting Administration.

Cause

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