Contact Duplicate Identification Batch Is Also Identifying Sales Cloud Users As Potential Duplicates
(Doc ID 2152166.1)
Last updated on MARCH 12, 2021
Applies to:
Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.1.10.0.0 version, Data Quality, Customer Hub
When running a duplicate identification batch the request includes resource users and the merge request is rejected.
ERROR
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This merge request cannot be processed because one of the nonmaster records is a resource person record. Contact your system administrator
This merge request cannot be processed because one of the duplicate records is a human resource person party record. Contact your system administrator
STEPS
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The issue can be reproduced at will with the following steps:
1. Create an identification batch
2. Use Party usage contact
3. Subject Rules should be persons first and last name
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot have data integrity
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |