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Contact Duplicate Identification Batch Is Also Identifying Sales Cloud Users As Potential Duplicates (Doc ID 2152166.1)

Last updated on MARCH 12, 2021

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Data Quality, Customer Hub

When running a duplicate identification batch the request includes resource users and the merge request is rejected.

This merge request cannot be processed because one of the nonmaster records is a resource person record. Contact your system administrator
This merge request cannot be processed because one of the duplicate records is a human resource person party record. Contact your system administrator

The issue can be reproduced at will with the following steps:
1. Create an identification batch
2. Use Party usage contact
3. Subject Rules should be persons first and last name

The issue has the following business impact:
Due to this issue, users cannot have data integrity


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