Contact Duplicate Identification Batch Is Also Identifying Sales Cloud Users As Potential Duplicates (Doc ID 2152166.1)

Last updated on AUGUST 30, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Data Quality, Customer Hub

When running a duplicate identification batch the request includes resource users and the merge request is rejected.
 

ERROR
-----------------------
This merge request cannot be processed because one of the nonmaster records is a resource person record. Contact your system administrator
This merge request cannot be processed because one of the duplicate records is a human resource person party record. Contact your system administrator


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an identification batch
2. Use Party usage contact
3. Subject Rules should be persons first and last name


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot have data integrity

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms