Owner Field On Lead Outlook Pages Greyed Out (Doc ID 2152230.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
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Owner Field on Lead Outlook pages Greyed out

We are not able to select the Owner field in Lead outlook page. It is been greyed out.


EXPECTED BEHAVIOR
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Owner field in Lead outlook page should be active and moved from available fields to selected fields.

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Application
2. Go to Navigator and then Application composer
3. Select Sales > Standard objects > Sales Lead > Pages
4.Select outlook > Edit form region
5. Opens Edit lead form page
6.Owner field is greyed out in available fields column

Cause

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