Facebook Messages Not Pulled from Page for Topic

(Doc ID 2153117.1)

Last updated on JUNE 30, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.


Messages from Facebook added to the Facebook Page Manager are not being picked up by the tool despite having keywords that match Topic properties.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms