Object Cannot Be Created Before First Sync Completed (Doc ID 2153187.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms


The following error appears any time the user tries to create a new email or reply to an existing email and share it with Sales Cloud.

ERROR
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Object cannot be created before first sync completed




STEPS
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The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Create new email
3. Share with OSC

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot share emails with OSC.

Cause

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