Cannot Preview Assignments For Active Territories (Doc ID 2153256.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Attempting to preview the Customer Assignment for a particular territory
Unable to run View Gaps and View Overlaps also.

ERROR

A connection to server has failed. (status=504)

STEPS

The issue can be reproduced at will with the following steps:
1. Login to Desktop UI
2. Navigator - Territories
3. Search for Active Territories - right click - > select Preview Assignment
4. click on search
5. Search continue for 15-20 min and throws connection error


Cause

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