Outlook Sync Issue - Exception in expression <cust_exp>: java.lang.NullPointerException : Cannot invoke method <get_something> on null object (Doc ID 2153371.1)

Last updated on JUNE 27, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

When attempting to synchronize,
the following error occurs.

ERROR
-----------------------
Synchronization issues occurs when records failed to synchronize between Sales Cloud and Oracle Sales Cloud for Outlook. It usually happens when either Sales Cloud or Oracle Sales Cloud for Outlook cannot add, modify or delete a record


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlkook
2. Synchronize
3. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot synchronize OSC for Outlook addin.

Cause

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