Incorrect Widget Shown On The Page (Doc ID 2153765.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : N/A version, Rules Engine

ACTUAL BEHAVIOR
---------------
Incorrect Widget Shown On The Page

There are 2 rules on the page showing 2 different widgets.
The rules are triggered on the page and return TRUE. The Inspector Events list shows the correct widget-id is 'Offered', however, the page shows an incorrect widget --- the same widget for the 2 different rules.

EXPECTED BEHAVIOR
-----------------------
The correct widget displayed on the page.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create 2 EE Rules with Action to display 2 different widgets.
2. For the SCCL, use the same widget-ID, container Element-ID, Link Element-ID and Information Element-ID


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users see the same widget in 2 different locations within the page.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms