SRM Total Fans Count Different From Facebook Page Total Likes (Doc ID 2154487.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Symptoms

When using Facebook's Global Pages architecture, the count for Total Fans seen in Oracle SRM does not match the total Likes seen on the Facebook Root page.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms