Users Unable To Access Instance Through Browser or Mobile Apps (Doc ID 2154488.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Documents Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

All users are unable to access the documents cloud service by a web browser or mobile app. The screen shows a "clocking" icon acting like it's trying to load but never finishes.  The users can still access it through the SyncManager from a laptop or desktop.

Cause

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