My Oracle Support Banner

Users Unable To Access Instance Through Browser or Mobile Apps (Doc ID 2154488.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Content and Experience Cloud Service - Version 14.1.0.0.0 and later
Information in this document applies to any platform.

Symptoms

All users are unable to access the documents cloud service by a web browser or mobile app. The screen shows a "clocking" icon acting like it's trying to load but never finishes.  The users can still access it through the SyncManager from a laptop or desktop.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.