Error: We're Sorry, The Page You Requested Was Not Found. When Accessing Online Help In P6 Professional Client (Doc ID 2154889.1)

Last updated on JULY 06, 2017

Applies to:

Primavera P6 Professional Project Management - Version 16.1.0.0 to 16.1.2.0 [Release 16.1]
Primavera P6 Enterprise Project Portfolio Management - Version 16.1.0.0 to 16.1.2.0 [Release 16.1]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 to 16.1.2.0 [Release 16.1]
Information in this document applies to any platform.

Symptoms

Cannot access online help via the P6 Professional Client in 16.1.0.0

If you click Help > Online help from e.g activities view it Professional 16.1 you are redirected to this url: "https://docs.oracle.com/cd/E68202_01/en_US/activities_window.htm"
with the following error:

We're sorry, the page you requested was not found.
We have recorded this error (404) to help us fix the problem.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to P6 Client
2. Go to help -> online help
3. Observe the page does not work - > the link is : "https://docs.oracle.com/cd/E68202_01/en_US/activities_window.htm"

Cause

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