Share With Sales Cloud Option Does Not Appear In A Scenario (Doc ID 2155279.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms


ACTUAL BEHAVIOR
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Share with Sales Cloud option does not appear in a scenario

EXPECTED BEHAVIOR
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STEPS
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The issue can be reproduced at will with the following steps:
Issue replication steps:
1. Launch Outlook
2. Click New Email to send an email.
3. There is an option to share the email with Sales Cloud. (Blue bar which you can use to Share or Not Share with Sales Cloud). This is correct and fine.
4. Now find any document in your local desktop
5. Right click and select option Send as Email.
6. Email page opens with document attached to the email. This is native outlook client functionality.
7. This Email page does not contain the option to share the email with Sales Cloud. (Blue bar which you can use to Share or Not Share with Sales Cloud is not available).



Cause

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