Emails Not Tiggered When Tasks/appointments Are Created Or Updated (Doc ID 2155751.1)

Last updated on JULY 05, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 to 11.1.10.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On 11.1.10.0.0
Customer mentioned that emails are not triggered when Tasks/Appointments are created/updated in OSC.
Customer has verified the settings as mentioned in the following document "Notifications For Appointments/Tasks Enabled But Not Triggered (Doc ID 2131900.1) " and found that all the setting are fine.

Cause

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