Bars Disappear On Bar Charts with Tics Display Checked (Doc ID 2156165.1)

Last updated on MARCH 02, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 15.2.0.0 and later
Instantis EnterpriseTrack - Version 15.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Bars do not show up on bar charts
It isn't until I turn off Bottom and Left Tics that the bars show up; but this is worthless because customer can not know what the bars are for.


EXPECTED BEHAVIOR
-----------------------
Bars should show up with Bottom and Left Tics displayed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Access Instantis EnterpriseTrack
2. Login as System Administrator
3. Go to Dashboard
4. Switch to issued dashboard
5. Locate component - Project Count by Alignment
6. Locate button - Edit Filters and Display Options
7. Click on the button to open Dashboard Component Settings window
8. On the Filter tab, scroll to the bottom of the window and locate 'Alignment List' > select Strategic Alignments > Corporate
9. Change the radio button from No to Yes for 'Display All Projects in the Hierarchy'
10. Click button - Apply.
11. Notice no bars or data on the bar chart.
12. Go back into edit Dashboard Component Settings > General Display Options tab
13. Uncheck 'Show Left Tics' and 'Show Bottom Tics'.
14. Click button - Apply.
15. Bars now appear on chart.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Bar Chart as expected.

Cause

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