Resources Analytics Module Cannot Be Exported (Doc ID 2156209.1)

Last updated on JULY 04, 2016

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Listen and Analyze

Resource Analytics module cannot be exported

Users have reported problem with downloading the page from Listen & Analyze -> Resources tab.



ERROR
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This module could not be exported.

STEPS
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The issue can be reproduced with the following steps:

1) Create a user with only "Analyst" role on root bundle.

2) Login as that user into Listen & Analyze.

3) Switch to any of the sub bundles. (The exporting works fine on root bundle, the problem is only affecting subbundles)

4) Click on Dashboard -> Download this page.



BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot download the reports

 

Cause

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