Messages That Have Been Read Are Still Sitting In Unread Category (Doc ID 2156835.1)

Last updated on JULY 29, 2016

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

The count of unread messages and the number showing in Engage is incorrect.  It seems that all read and unread messages together into the 'Unread' folder.

ACTUAL BEHAVIOR
---------------
Count of unread and available messages is mismatched

EXPECTED BEHAVIOR
-----------------------
Count of unread and available messages should match

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
SRM -> engage -> Unread

Cause

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