When Trying To Display An Account Outlook Shows Native Contact Form (Doc ID 2156885.1)

Last updated on JULY 26, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

 Account Layout is not seen correctly in Outlook.

Issue :

1.Go to accounts in outlook

2.Press New Account

3.Native Outlook Contact form is visible instead of OSC Account form.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms