The number of snippets in the User Interface not equal to number of snippets in csv download (Doc ID 2157399.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : Listen and Analyze

ACTUAL BEHAVIOR
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The number of snippets shown on the Dashboard does not match with the number of snippets in the downloaded report


EXPECTED BEHAVIOR
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The number of snippets downloaded in report should be the same as number of snippets as captured by the Topic & reflected on the Dashboard screen

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Listen & Analyze -> Dashboard -> Summary
2. Select a Topic from the left pane
3. Choose a date range from the Date filter
4. Allow the data to load on the screen.
5. Click on the chart of Share of Voice
6. On the snippet pop up, note the number shown at the popup bar
7. Click the download button to download the snippets
8. Check the number of rows in the downloaded file.
9. Compare the numbers received in Step 6 & 8.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trust the tool analytics

Cause

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