Documents Fail to Upload to OSN or Uploaded Attachments Continuously Load in Preview or Error "Preview not available" (Doc ID 2157875.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Social Network Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Documents either fail to upload, or after upload of the document to Oracle Social Network (OSN), they remain unavailable for preview/proofing.

When there is an issue with previewing an attachment, the document icon continues to "spin" in the conversation view as if it was still uploading.

Cause

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