Duplicate Store Visit Tasks Created If Account Is Not Selected First Time When Saving An Appointment (Doc ID 2158156.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Fusion Sales for Consumer Goods Retail Execution - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Activity Management

ACTUAL BEHAVIOR
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Duplicate Tasks created if Account is not selected first time when saving an appointment.

EXPECTED BEHAVIOR
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When Task is saved with selecting an Appointment, a validation error pops up that account is required field, Now when you select Account and Save Appointment duplicate tasks are created.

STEPS
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The issue can be reproduced at will with the following steps:

1. Create an appointment which must have the Store Visit check box field set to true. Select a Store Visit Type (as created beforehand) that has store visit tasks already associated to it. Leave the Account field blank, and click save and continue. See first screenshot.
2. A message is given that states that an account must be specified for an appointment.
3. Enter an account, and click save and continue. The appointment is saved correctly. See second screenshot
4. Navigate to the tasks tab for the appointment. The list of tasks is duplicated. In the screenshot there are 8 tasks shown, when there should be 4.

This duplication of tasks does not happen if an account is selected before the appointment is first saved, i.e. without encountering the message in step 2.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot .

Cause

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