"The Device Is Not Ready" After Running XML Export in P6 WebAccess (Doc ID 2158495.1)

Last updated on JANUARY 30, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.6.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 15.2.6.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to export to XML via P6Web, the following error occurs:

ERROR

...\P6EPPM\p6\ExportedFiles\DUxxxxxxxx.xml (The device is not ready)


STEPS

The issue can be reproduced at will with the following steps:
1. Launch P6 WebAccess
2. Navigate to the Projects Tab
3. Select Action > Export XML
4. Observe error

BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot export XML in P6WebAccess.

Cause

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